Marketing Research & Customer Insight | Whitehot Melbourne

Combine AI-powered scenarios and patterns with human judgement, through synthetic panels and qualitative and quantitative research. Our Research and Analysis programs are designed in Melbourne for mid-tier Australian businesses.

Market research is being taken apart and rebuilt right now. Not gradually. The foundations are moving. A Harvard Business School study found that large language models can replicate human consumer behaviour well enough to be useful for real product and pricing decisions, not as a novelty, but as a working methodology.¹ Stanford researchers ran AI-generated responses through 476 separate experiments and found strong correlation with actual human results.² These are not fringe claims. This is peer-reviewed work from institutions that do not publish lightly. The Market Research Society's Delphi Report is equally clear about the limits: synthetic panels cannot replace the human moments that surface what data alone will never reach.³ An AI will never notice that someone's body language contradicts their survey answer. It will never pick up the throwaway comment in a focus group that turns out to be the real insight. The research that changes strategy often comes from the parts that resist automation. Do you remember the Belle Jolie lipstick scene from Series 1, Episode 6 of Mad Men, where ad agency Sterling Cooper put a room full of women behind a one-way mirror to test lipstick shades? Every woman tried the product exactly as expected, except Peggy Olson, who refused. She said, "I don't think anyone wants to be one of a hundred colours in a box." That throwaway comment became the campaign. The insight that mattered most came from the person who broke the methodology. That is not a scene you can simulate with a synthetic panel. And it is the reason we will never treat AI as a replacement for the room. There's a range of reasons why your organisation might need rigorous research and analysis: - Strategy refresh - New market entry - Board paper - Pricing decision - Investment committee - Customer churn - Competitor move - Category creation - Acquisition target - Annual planning

Fast research feels hollow. Rigorous research feels slow. Our Artificial Intelligence surfaces scenarios and patterns. Our Human Intelligence finds what matters.

Fast research feels hollow. Rigorous research feels slow.

Our Artificial Intelligence surfaces scenarios and patterns. Our Human Intelligence finds what matters.

What we deliver

Whitehot

Marketing Research & Customer Insight | Whitehot Melbourne

Research and Analysis

Combine AI-powered scenarios and patterns with human judgement, through synthetic panels and qualitative and quantitative research.

Our Research and Analysis programs are designed in Melbourne for mid-tier Australian businesses.

Get in touch

The evidence behind every decision.

Mad Men, Season 1 Episode 6, "Babylon". The Belle Jolie lipstick focus group. The insight that changed everything came from the person who refused to participate as expected.

Mad Men, Season 1 Episode 6, "Babylon". The Belle Jolie lipstick focus group. The insight that changed everything came from the person who refused to participate as expected.

  1. 1.Brand, J., Israeli, A. & Ngwe, D. (2023). "Using GPT for Market Research." Harvard Business School Working Paper 23-062.
  2. 2.Horton, J. (2025). "Large Language Models as Simulated Economic Agents." Stanford Institute for Human-Centered AI. Correlation of 0.85 with measured treatment effects across 476 randomised experiments.
  3. 3.Market Research Society Delphi Group (2024). "Using Synthetic Respondents for Market Research." MRS Delphi Report.

What we deliver

Exceptional results, delivered

Deliverable

AI Expert Panels

Simulated panels of leading strategists, creatives and category experts that rapidly pressure-test your brand concepts, positioning and creative work.

Deliverable

Market Forecasting

AI-powered trend analysis, scenario modelling and market prediction that surfaces emerging opportunities and risks with speed and clarity.

Deliverable

Human Validation

Rigorous human oversight and interpretation applied to every AI-generated insight to ensure nuance, cultural relevance and strategic soundness.

Deliverable

Competitive Intelligence

Continuous monitoring, synthesis and analysis of competitor activity, market shifts and new opportunities.

Report

Market Sizing & Opportunity Report

Understand the total addressable market for new products, services, or categories. Understand the competitive landscape, market segments, and realistic growth projections.

Survey

Customer Experience Measurement

Full NPS, CSAT and CES program including survey design, deployment, analysis and quarterly trend reporting.

Intelligence

Competitive Intelligence Brief

Monthly executive briefing on competitor movements, pricing changes, product launches, talent signals and marketing activity.

UX Research

User Research & Testing

Moderated usability testing, journey mapping, behavioural analysis and prioritised recommendations to improve customer experience.

Tracker

Brand Health Tracker

Quarterly tracking of brand awareness, consideration, preference and equity across target segments, with competitive benchmarking.

Dashboard

Marketing Intelligence Dashboard

Unified view that integrates data from CRM, web analytics, advertising platforms and other sources, delivering clear performance insights and automated reporting.

AI can process ten thousand survey responses in an afternoon. It still cannot read the room.

The numbers are never the whole story

Interactive Assessment

Answer a few quick questions and discover where the real value lies for your organization — and how Whitehot can help you capture it.

When did you last test a new idea with your market?

Question 1 of 3

When did you last conduct market research or customer insights work?

Start with a conversation

No pitch deck. No proposal. Just an honest conversation about what's possible for your business — and a prototype to prove it.